Eagle_V5_Flagship_Deck Final

ECOSYSTEM FOR INSURANCE LEADING EDGE COMPANIES The operating layer running insurance assistance end to end — call center to accounting, one continuous record. 25+ yrs IN PRODUCTION 500K+ CASES / YEAR 350+ DAILY USERS 2.5M LINES OF CODE P R E S E N T E D B Y O R A M A T E C H N O L O G Y S O L U T I O N SWHAT EAGLE IS Not a CRM. Not an ERP. Not an MIS. All three, wearing one badge. Eagle — together with its complementary utilities, sites and web services — manages the everyday tasks running through an assistance company, and speeds them up. It combines the functions of a CRM, an ERP and an MIS in one unified solution, covering Front, Middle and Back Office alike, plus tools built specifically for insurance assistance. 01 Front Office Operations desk, call center, live case handling 02 Middle Office Supplier network, invoices, payments 03 Back Office Accounting and marketing departments EAGLE · ORAMA TECHNOLOGY SOLUTIONSHOW WORK MOVES Four offices. One continuous loop. After twenty years of development, every case flows the same disciplined circuit. THE LOOP 01 Front Office ▪ Call center intake across Vehicle, Health, Travel, Home ▪ Live dispatch via the iRoad Assist partner network 02 Middle Office ▪ Supplier network, invoices, rebilling in one queue ▪ Payments and receipts — cash, cheque, e-banking 03 Back Office ▪ Chart of accounts, trial balance, credit control ▪ Solvency II, myData and GDPR built into the ledger 04 Utilities ▪ bCall app, BMS broker portal, Cases Web Service ▪ Mail Robot, SMS engine, ERC reporting utility EAGLE · ORAMA TECHNOLOGY SOLUTIONSTHE ECOSYSTEM Four kinds of people, one shared record. Eagle sits at the center of every relationship an assistance company depends on. Policy Holders Contract data, case history and reimbursement status, always current. Suppliers / Network Providers dispatched, invoiced and reconciled through one pipeline. Administration Contracts, products and commissions governed from a single console. Accounting Solvency II, myData and GDPR compliant, out of the box.SYSTEM OF RECORD Every entity an assistance business runs on. Providers / Suppliers Policy Holders Customers Brokers Cases Contracts Products per Contract & Customer Commissions Reimbursement Provider Invoices Billing & Rebilling Addendums Bordereaux Receipts Payments EAGLE · ORAMA TECHNOLOGY SOLUTIONSBUILT - I N C O M P L I A N C E Regulation is a checkbox, not a project. Every fronting company, every reporting mandate, every audit trail — handled before it becomes your team's problem. 01 Multi-company fronting Monitor unlimited accounting companies, insurance or service, from one install. 02 Solvency II Full coverage of the European insurance regulation, built into the ledger. 03 myData Direct or provider-mediated interconnection with Greece's online accounting books. 04 GDPR Full data protection compliance across every module and export. 05 Credit control Live monitoring of customer and broker credit exposure. 06 E-Banking payments Graded approval controls on every electronic payment run. 07 Reconciliations Clears advance payments and pro-forma provider invoices automatically. 08 3rd-party export Oracle GL, PeopleSoft, Unisoft Kefalaio, NetSiS and more. EAGLE · ORAMA TECHNOLOGY SOLUTIONSRSA · FREQUENCY DASHBOARD See loss frequency before it becomes loss cost. Filter by insurance company, product and cover in real time. Case volume by county, by brand, by contract — sliced live, exported to Excel in one click. 50,987 CASES, ATTIKI REGION 15+ LIVE FILTER DIMENSIONS EAGLE · ORAMA TECHNOLOGY SOLUTIONSMAIN DASHBOARD Every contract's production, one screen, three months at a glance. Grand totals by product, response-time bands from 0–15 minutes to 60+, and service-type mix — the numbers a management meeting actually needs. 28,197 TOP CONTRACT, SINGLE QUARTER 5 RESPONSE-TIME BANDS EAGLE · ORAMA TECHNOLOGY SOLUTIONSMEDICAL DASHBOARD Hospitalizations and invoiced ratio, tracked per hospital. Doctors and case handlers see only what changed since their last visit — financial exposure by incident type stays visible the whole way through. 99.7% CASES INVOICED, FINAL STATUS 8+ HOSPITALS TRACKED LIVE EAGLE · ORAMA TECHNOLOGY SOLUTIONSMODULES, IN DETAIL Front Office — where every case begins Case handling ▪ Handles every case type — Vehicle, Health, Travel, Home — through a modular, flexible design ▪ Keeps policy holder data local for speed, with live lookups against client company systems ▪ Talks directly to MedNet for on-line updating of medical cases ▪ Dispatches to the RSA partner network via iRoad Assist and auto-fills returned data Automation ▪ Scheduled, geo-targeted SMS to policy holders, with blacklist support ▪ Here With You — policy holders track the assistance vehicle live on a map ▪ Customer Pulse satisfaction surveys triggered automatically after case close ▪ Limit System and Pre-Cases module for 3rd-party call center intake EAGLE · ORAMA TECHNOLOGY SOLUTIONS