Nancy_Verma_Resume (1) (1)

NANCY VERMA Computer Science Postgraduate 8171719316 | [email protected] | Haridwar, India | linkedin.com/in/nancy-verma-192569285 SUMMARY Dedicated and enthusiastic professional with experience in back-office operations, looking to begin a career as a Chat Support Executive in a reputed BPO. Possess strong written communication, computer proficiency, attention to detail, and the ability to work in a fast-paced environment. Seeking an opportunity to contribute to customer satisfaction while continuously developing my skills and growing with the organization. EXPERIENCE Back Office Executive — High-Impact Advertisement February 2026 – Present | Noida, India • Assist in planning and scheduling advertising campaigns. • Maintain client records, campaign briefs, contracts, and agreements. • Prepare reports, presentations, and status updates. • Organize digital files, invoices, and purchase orders. • Communicate with clients regarding campaign status; follow up on approvals, artwork submissions, and revisions. • Assist in preparing invoices and manage emails and correspondence. • Prepare daily/weekly/monthly MIS reports. EDUCATION Master of Computer Application 2023 – 2025 COER University Coursework: Python Programming & Data Science, Operating Systems, Network Security, Artificial Intelligence, Cloud Computing Bachelor of Computer Application 2020 – 2023 SRI Dev Suman University Coursework: Computer Fundamentals, Database Management Systems, Operating Systems, Computer Networks, Data Analytics, Mathematics for Computing. SKILLS • Customer Support • Typing Speed • MS Office (Word, Excel, PowerPoint) • Google Workspace (Docs, Sheets, Gmail) • Basic Computer Skills • Internet Research • CRM Software (Basic Knowledge) • Data Entry • Written Communication • Active Listening & Problem-Solving • Teamwork • Multitasking • Quick Learner